We want you to be unconditionally happy with your purchase from Aurae. If for whatever reason you wish to exchange or return an item, please email us at firstname.lastname@example.org. You have 15 days from receipt to request a return or replacement. Returned goods should be delivered in unused condition with original packaging within, unless there was a problem with the diffuser. Shipping costs are non-refundable and return shipping is the responsibility of the customer, except in the case of damaged goods.